FAQ | Lune Art, LC

Frequently asked questons

When will my items get delivered?

It takes three to four (3-4) business days to package and ship all orders (including yours!) and five to Seven (5-7) business days to get delivered. We can’t control the mailing company, so if there are delays in your package them please be patient! <3
When will my commission item be finished? Shipped?

If you have submitted your commission request then you'll know that commissions depend on a first come first served basis! Each commission takes its own time in being created so please be patient. However if I am working on yours/ready to start then you will be notified throughout the whole process.
Where can I contact you?

Website: Hit Me Up Email: lunearth@outlook.com
Where can I order a commission?

Here ya go! Hit Me Up . I'll get the message right away and we can discuss what piece you’ll like to recieve :)
Where are the Terms and Conditions?

Right here: Terms and Conditions
What if my package arrived damaged? What if my package arrives but i’m not satisfied :( ?

Sorry to hear that! Please reference the Shipping, Packaging and Returns Policy and then email me at lunearth@outlook.com or on the Hit Me Up! page and we can discuss further!
What if my package never arrived?

Please inform me of it and i’ll get back to you to confirm. We can work something out due to the inconvenience! Contact me through one of the following: Hit Me Up! lunearth@outlook.com
What are your social media accounts?

*click either one* Twitter ~ Instagram ~ These are not to be used for asking about your orders! I only respond about orders via email: lunearth@outlook.com If you do, you will be ignored <3
What is your shipping address?

15605 Henrietta Dr., Accokeek, MD 20607 **Only to be used for sending positivity and returns! Thank you <3**